It is bugging to land on the ‘ERR_INTERNET_DISCONNECTED’ page when you have to send an urgent file or maybe when you have the perfect setting to binge watch a Netflix show. If you are a person little distant from tech, then you’d rather give up. Hang in there, we could help you figure this out in a not very tech style.

Let’s begin from scratch; what is this disappointing page?

The error page pops up when your browser is unable to connect to the network, and disclaimer – the traditional method of restarting the computer doesn’t do the magic here. So, we need to plunge into the error and understand the cause to be able to crack the code.


Antivirus softwares, a change in the wireless connections (LAN), cookies and cache could be the roots restricting your access to a particular website, however before we jump to any of the secondary probabilities, consider doing the basics –

Firstly, turn off the router and disconnect your device/computer from the internet connection and turn it on again to reconnect your device to the wireless connection. In case of wired, detach the connection from the computer and reattach.

To ensure that the router is receiving signal from its provider, connect the router to another computer and for a wireless network; you can try connecting your smart phone to the router (wirelessly).

If the network fails to connect to other devices as well, the internet service provider should be contacted, and if otherwise, the following solutions should be given a try.

METHOD 1: Fix Local Area Network Settings

As mentioned earlier, an automatic change in the LAN (network in a limited area) may interrupt your internet signal, causing to disconnect your computer. Hence, the settings need to be restored in order to reconnect to the network.

  • Open Control panel from the start menu or use the shortcut key.
  • Inside the Control panel, select Network and Interne. 
  • Select Internet options from this window.
  • Navigate to the Connections tab from the Internet properties window and click on the LAN settings. 
  • In this tab, untick every option and click on OK.

If this doesn’t fix the problem, try clearing the browsing data.

METHOD 2: Clear Browsing Data

Due to overload of cookies and cache, your network can be disrupted, hence the browsing data needs to be cleared to unclog the clog.

Cache and cookies are temporary storages that tend to make web pages user friendly. The web cache stores images, audio, videos, etc of any website that you browse, so that the next time you browse the same website, the content will load faster.

Whereas, cookies store information required for shorter periods like, how frequently the user visits a website or what buttons are mostly clicked on by that user to make the searched content customized.

Here’s how you can clear browsing data on Firefox;

  • Open the Firefox. 
  • Open the menu on the top right corner and press the History. 
  • Select Clear Recent History and choose the desired time range to clear.
  • Click on Clear Now and you can restart your browser.

If you find this method bugging, you can use the shortcut key on the keyboard.

Similarly, to clear the browsing data on Google Chrome;

  • Start Google Chrome.
  • Click on the top right corner menu and press on Settings.
  • Inside the Settings tab, scroll down to Privacy and Security, select Clear browsing data.
  • Select the time range and click on Clear data.
  • Restart your browser to check.

Or, you can use a shortcut method;

  • Type chrome://history inside the address bar and select Clear browsing data.
  • Inside this tab, click on the Clear browsing data button and restart your browser to check if it works.

METHOD 3: Reinstalling Antivirus

Antivirus softwares prevent any virus from sabotaging data and system of the computer, however antivirus and security softwares like firewall (a system designed to prevent unauthorized access to the network) may cause your internet connection to stumble.

To identify if the antivirus is the issue, the immediate step is to uninstall the security software.

  • Go to the Control Panel.
  • Under Programs, select Uninstall a program.
  • Click on the software that has to be uninstalled and press on Uninstall.

After uninstalling, open your browser to check the internet signal. If positive, then the Antivirus was the trouble. When confirmed, you can reinstall the antivirus program or install an alternative.

METHOD 4: Delete WLAN Profiles (Wireless profiles)

A WLAN profile is the user’s security details and password, created automatically by Windows for the wireless network.

Multiple wifi profiles may sometimes cause an interruption in the network, hence you may need to delete the wifi profiles to re-establish the connection.

Here’s how to do it;

  • Click on the Network icon on the bottom right corner of the desktop.
  • Click on Network and Internet settings.
  • Go to Wi-Fi on the left side of the Window and select Manage known networks.
  • Click on the network and tap on Forget.

Follow this procedure to remove all the wifi profiles and then reconnect to only your wifi.

If none of these options do the trick, you can try downloading Reimage – a Pc repair tool to fix issues with Windows 10.


Since you cannot afford to dial your technician each time a petty issue pops up, you may have to figure it out for yourself, but neither do you have to be tech savvy to resolve regular issues.

What you can well do is, have an inquisitive mind to dig the problem and find out how to tackle it, that is if it is in your reach. Doesn’t that sound similar to life?

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